Extension Name: RS-Spotter | From: Elvis Joubert
Elvis Joubert: I’ve just downloaded your module RS-SPOTTER and trying to install it on my website ###— HIDDEN LINK —### however it is not displaying the ticker but rather the message “In order to view this object you need Flash Player 9+ support!” I would be grateful for any assistance to resolve the issue.
Support Team: Thanks for your email. We reviewed your website. It seems our module is conflicting with any other extension. Our module uses the JS library called SWFOBJECT. Do you know there are any other extension using SWFOBJECT? If so then please modify the module and set “Insert SWFObject File” to “No”.
If this not solve the issue, then to find out the exact problem we need to review your website from admin panel. If it is possible to provide us the super admin login details then please do the needful.
Elvis Joubert: Thanks for the swift response, I do not know of other module hence could you login and have a look. Furthermore I have just purchased the extension. The admin details are: ###— HIDDEN INFO —###
Elvis Joubert: Thanks for that all is working fine, and now using your module has allow me to remove the ‘ugly’ news one I had before. Furthermore any suggestions from you guys that might help improve my site.