Extension Name: RS-Monials | From: Joe Roberts
Joe Roberts: Hi, I have been trying to get RSMonials working for some time now. When i install the component it works ok, however after a few days of using it, when going to the page i get Error 404 component not found. The rsmonials scroller continues to work, and if i add an rsmonials module in, it works ok, I just get the error when using it as a menu item (which is really what i need more than anything)… upon reinstalling rsmonials, it works again, but a few days later i get error 404. if i create a new menu item, it doesn’t resolve the issue also. I have had a good look around the internet and can’t really find any one else that gets this error. I am currently talking with my hosting also, and they have advised it isn’t an issue at their end… i hope you could help me, as what i have seen from rsmonials is amazing, and i would really like to get this resolved and start using it on my sites. Thanks
Support Team: Thanks for your email. We think Search engine friendly url is enabled in your website. And if so, there there should be a duplicate menu item with same name/alias. So please check all of your menu and make sure there are no duplicate menu item (published or unpublished).
Joe Roberts: I have checked this and made sure there are no duplicates. There weren’t. Also the user friendly url’s are not enabled on this site. I have just reinstalled rsmonials into joomla, and it is working again as expected so will test foor a few days and see if it breaks again.
Fyi, the site is ###—HIDDEN LINK—### and the rsmonials menu is on the right hand side and called ‘testimonials-test’ like I say, it is working at the moment, however from previous experience, this will start giving the 404 error in a few days, so I will let you know.
Support Team: In that case we think as in our component files there are some encrypted code, sometimes hosting server’s antivirus program treats the files as virus and delete. So if you again see the same problem within in few days the you need to do one of the following:
- Either you need to contact you hosting and need to add our component in the save list of the antivirus program.
- or you need to purchase a un-encrypted “powered by” link free copy of our component.
Joe Roberts: OK, thank you.
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