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6 Ways to Improve Self Service on Your Website

Customer service is undergoing a massive revolution. Thanks to the presence of mobile devices, nearly universal internet access, easy online searching, and the avoidance of traditional customer service methods, most modern customers prefer to help themselves when they face problems, rather than rely on email, phone calls, or other methods of support. But not all forms of customer self-service are automatically effective; you need to optimize the types of support you offer your visitors if you want those visitors to keep coming back (and stay loyal to your brand). The Benefits of Self-Service First, let’s take a look at the … Continue Reading…

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Workflow vs BPM: Which is the Best Business Automation Tool?

A business owner sets up an organization to create a unique brand value in its specific niche. For the desired organizational goals, you need to follow some robust measures that will take the visibility and popularity of your business to the next level. You should think out the ways to improve your firm’s efficiency and productivity using advanced technologies. Therefore, most of the businesses are making the use of Workflow automation and Business Process Management software that will help them reduce inefficiency, redundancy, and production cost to a great extent.  Although both the technologies serve the same purpose, they are … Continue Reading…

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10 Great & Useful Career Resources to Kick Start Your IT Career

So you are fresh out of campus as an IT student and putting your foot into the job market. Just like any other career, it is always very hard to adjust to the job market. It goes without saying that IT market, in particular, is thronged with incredible professionals. This will make it even harder for any newbie to cope with the market trends. However, there are resources in place to help any fresh professional successful in their IT career. In this article, I am going to spell out 10 great career resources that will help you kick start your … Continue Reading…

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The Future of HR is here: All you need to know

Driverless automobiles, robotics, wearable technology, augmented reality, 3D printing and what not, we are already living in the future. The future always was fascinating since yesteryears full of cutting-edge technological advancements that are driving our lives by leaps and bounds. In fact, technology is greatly affecting the way we work and execute business processes, live and socialize. Business is one area that has been witnessing some amazing changes with all kinds of technological advancements in the recent times. Business is all about people regardless of the industry vertical. In fact, employees undoubtedly are the most valuable assets and the face … Continue Reading…

7 Common Project Management Mistakes you should Avoid

Every year many creative entrepreneurs or a small team of creative individuals starts their own business to find a way to grow them as a large scale business owner for futures. But more than 90% of them fail to convert their goal and only a few succeeds to go to the next level. Do you know why? In most of the cases, the failure comes as they fail to satisfy their clients and don’t able to create a good customer base. For any kind of business, the happy and satisfied customers are the main base towards success. Completing the projects … Continue Reading…

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Essential Habits to Become a Rockstar Writer

You’re a writer, and you’re really proud of your work, but somehow you’re still not experiencing the success you rightly deserve. The good news is, you’re not alone. An even better piece of news is that there are many things you can do to improve your position. We’ve compiled a short list of 9 tips and tools that will help every writer reach the next level of success. Check it out. 1. Simply Get Up and Start Working One of the most common mistakes all writers make once their inspiration runs dry is to spend an entire day doing nothing, … Continue Reading…

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How Digital Policies are Helps to Save and Safe the Business and Clients

Digital policies are great helping hand for you to save and protect the business and clients. There is always a need to protect your business and clients whether it small or big venture. Businesses are thriving via online in the modern era. More and more people are starting a business online. It’s a good sign because people are able to carry out in the comfort of their home through online business.  But the security and safety of your business and clients are as important as starting a business. Digital policies can aid the people to save their business and clients … Continue Reading…

Call Center Challenges

Call Center Challenges: 5 Challenges Faced in a Call Center Environment

Challenges are ideas that turn into milestones when accepted in favorable time and space and they can only be seen as promising prospects if our preparedness matches the intensity of the challenges. Despite the fact that the call volume is increasing exponentially day by day, call centers have evolved through tough circumstances and have assured an efficient customer satisfaction with the utilization of the available tools like call center software, predictive dialer, VoIP calls, virtual call center, and much more. Let’s look at the challenging scenario and understand how they can be overcome. 1. Call Volume Demands: Needs an Efficient … Continue Reading…

Identity Theft Protection

How to Detect and Fix Identity Problems

Today, an individual’s identity is made up of a large number of aspects. It is not just the name anymore! Thanks to the online world and the various documents that one has to apply for and carry around, a person’s identity can consist of all or a combination of facets such as:Unfortunately, this also leaves an individual vulnerable to identity theft. It is, therefore, useful to pay attention to two aspects – detecting and fixing identity theft problems. But first, it is also beneficial to know what identity theft is and how it can happen. What constitutes identity theft? Identity … Continue Reading…

Here’s Why Going Paperless is a Must for your Business (Infographic)

Why Going Paperless is a Must for your Business (Infographic)

Among all the different business technologies that are environment-friendly, going paperless deserves a special mention. While the paperless trend has been around for quite some time, most businesses are yet to adopt the technology. As going paperless involves adopting new business technologies, you will need a solid preparation. And the preparation starts with identifying how we consume paper and understanding how the traditional system affects your business and the environment. It is estimated that an average office worker uses about 10,000 sheets of paper per year. In a single year, the total paper consumption in the USA requires cutting down … Continue Reading…