How Insight Engines are Paving the Future of Customer Support
Customer service needs to be reimagined for a new era. More than two-thirds of consumers say they prefer serving themselves to relying on a conversation with a customer support representative, and a surprising 91 percent of people would use a self-support service if it met their needs. Self-service is becoming more popular. Information is more readily available. Mobile devices are affording customers more demand for instant gratification. Together, all these factors are reshaping how we think about customer support, and …