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Complaint Filing Procedure

To lodge a complaint via the SEBI SCORES portal, users must first register. Essential information required includes: name, PAN, address, mobile number, and email ID.

Notable advantages include prompt communication and efficient resolution of complaints. Investors are urged to diligently review the Risk Disclosure Document as mandated by SEBI, along with our Terms of Use and Privacy Policy.

Upstox Securities Private Limited is a wholly owned subsidiary of RKSV Securities India Private Limited, while RKSV Commodities India Private Limited is an associate of the aforementioned corporation.

Disclaimer

Investing in the securities market carries inherent risks; thus, thorough examination of all related documentation is advised prior to investment. It is noted that brokerage fees will not surpass SEBI’s established limits.

Risk Disclosures on Derivatives

Approximately 90% of individual traders within the equity Futures and Options segment experienced net losses.
Averaged losses for unsuccessful traders amounted to nearly ₹50,000.
Moreover, those with net losses incurred an additional 28% of their trading losses in transaction costs.
Profit-making traders faced transaction costs varying between 15% and 50% of their earnings.

Mutual Funds Advisory

Top-rated mutual funds do not imply any form of investment advice. Research data is curated by Morningstar.

Investors should scrutinize the offer documents with diligence before making any investment, as Upstox disclaims liability for outcomes arising from such actions.

Note that these products are not traded on exchanges, and the member serves solely as a distributor. Any disputes regarding distribution activities will not be eligible for resolution through the Exchange’s investor redressal forum or arbitration mechanism.

Investors’ Caution

In accordance with NSE and BSE circulars issued on July 6, 2022, and MCX guidance from July 11, 2022, investors are cautioned against engaging with unauthorized collective investment schemes or portfolio management strategies promising guaranteed returns. Additionally, they are advised to eschew the following practices:

Sharing trading credentials, including login IDs, passwords, and OTPs.
Communicating trading strategies or position details.
Trading in leveraged products or derivatives without a comprehensive understanding, potentially leading to significant losses.
Engaging in unsolicited trading advice via platforms such as WhatsApp, Telegram, Instagram, YouTube, Facebook, SMS, or calls.
Following recommendations from unregistered investment advisors.

Investors should review the Advisory Guidelines for Investors per the Exchange’s communication dated August 27, 2021, on investor awareness and preservation of client assets.

Furthermore, it is essential to consult the advisory issued by the Exchange regarding mandatory KYC updates by March 31, 2022: KYC Updation.

Demat Account Security

To prevent unauthorized transactions in your Demat account, it is imperative to update your mobile number with your depository participant. This enables you to receive real-time alerts from CDSL regarding debits and significant transactions.

Likewise, stock brokers should have your current mobile number and email on file to relay transaction information end-of-day from the Exchange.

It is emphasized that KYC is a one-time procedure when engaging with securities markets; once completed through any SEBI-registered intermediary, you are not required to redo it for other intermediaries.

In terms of IPO subscriptions, investors are advised against issuing checks. Simply write your bank account number and provide your signature on the application form to authorize payment upon allotment, ensuring that funds remain secured in your account.

Stock brokers must accept securities as margin through pledge in the depository system from September 1, 2020.

Update your email and mobile with your stockbroker to receive an OTP for pledge creation as necessary. Regularly review your Consolidated Account Statement (CAS) issued monthly by NSDL/CDSL to track securities, mutual funds, or bonds held.

Online Dispute Resolution Portal

SEBI has launched an Online Dispute Resolution (ODR) Portal to facilitate dispute resolution within the Indian Securities Market.

a sign on the side of a building that says market

This portal optimizes the existing dispute resolution mechanisms, offering both online conciliation and arbitration, ultimately benefiting investors and listed companies.

Source link: Upstox.com.

Disclosure: This article is for general information only and is based on publicly available sources. We aim for accuracy but can't guarantee it. The views expressed are the author's and may not reflect those of the publication. Some content was created with help from AI and reviewed by a human for clarity and accuracy. We value transparency and encourage readers to verify important details. This article may include affiliate links. If you buy something through them, we may earn a small commission — at no extra cost to you. All information is carefully selected and reviewed to ensure it's helpful and trustworthy.

Reported By

Souvik Banerjee

I’m Souvik Banerjee from Kolkata, India. As a Marketing Manager at RS Web Solutions (RSWEBSOLS), I specialize in digital marketing, SEO, programming, web development, and eCommerce strategies. I also write tutorials and tech articles that help professionals better understand web technologies.