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RSMonials FAQ – (Responsive / Mobile-Friendly Scroller Module)

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Extension Name: RS-Monials Scroller Module | From: Oliver Leonard Oliver Leonard: Hello, I am using the “RSMonials Scroller” module and wanted to use a percentage for the width so it would be responsive in the template. Is this possible to do? Thanks for your help. Support Team: Thank you for your email. It is possible to make the RSMonials Scroller module responsive by adding some custom css code on your template’s css file. Here we are sending you the sample css code. You just need to adjust the “WIDTH” & “HEIGHT” on the css code as per your template’s requirement. Please …

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RSMonials FAQ – (Scroller Module Not Displaying Anything)

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Extension Name: RS-Monials Scroller Module | From: Josep Ma. Balbas Josep Ma. Balbas: Hello, My RSMonials Scroller module has stopped working after I published a new testimonial in one of my website. But it is working perfectly after I published the same testimonial in my another website. I don’t understand what happened, I didn’t modify anything else! Could you help me please ? Support Team: Thank you for your email. We have reviewed your websites. Actually the problem is the “Apostrophe” used in the testimonial. However in our coding we placed one checking for “Apostrophe” so it works well but somehow …

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RSMonials FAQ – (Error 1054 – Unknown Column ‘ip’)

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Extension Name: RS-Monials | From: Eugenio Carmo Eugenio Carmo: Hi there, I have the latest RS-Monials component (Joomla 3.x) installed in my website but people are unable to submit a testimonial while using the website testimonial submission form at the bottom of the page. Please check the screenshot of the error below: ### Screenshot ### Can you help me? Support Team: Thank you for your email. In most cases the error you are getting can be solved by the following steps. So please try the following steps and let us know the problem is solved or not. Make sure you have …

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RSMonials FAQ – (Strict Standard Errors)

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Extension Name: RS-Monials | From: Samuel Nduati Samuel Nduati: Hi. I have installed the RS-Monials component on Joomla 2.5 but I get all types of strict standard errors messages. I have set already set the php.ini to: —————————————— error_reporting = E_ALL & ~E_NOTICE display_errors = Off —————————————— Please offer me further assistant. This is the best component available. Support Team: Thanks for your email. Our development team just inform us that they fixed some strict standard errors issues in our current version. The new modified file of our current version is already uploaded in our website. Can you please download and …

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RSMonials – FAQ (ReCaptcha Showing on Top of the Page)

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Extension Name: RS-Monials | From: Nathan Stewart Nathan: I followed instructions on how to set it up as well as the Google ReCaptcha thing and it is still not displayed properly. My website is ###—URL HIDDEN—###. It is displaying, but it’s at the top of the page and can’t be clicked on. Really weird. Support Team: The problem is due to some predefined CSS code in your template. To overcome this please do the following: Login to your Joomla administrator panel. Go to “Components” => “RSMonials” => “CSS File”. Edit the respective CSS file. Add the following line of code at …

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RSMonials – FAQ (Russian Language Support)

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Extension Name: RS-Monials | From: Dmitriy Dmitriy: Good day, I’ve tried your component RSMonials. It is right what I was looking for. I’ve changed everything on Russian in a language file and everything was working on a local server. After I’ve published my site in the internet, testimonials in Russian began to display ????. I’ve checked, all the files are encoded in UTF-8. Testimonials in English are still displaying in a proper way. Please help to solve the problem. Thanks Support Team: Thanks for your email. Please check the following: 1. Please add one new testimonial in Russian language and check …

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FAQ – RSMonials (Text & Picture is not aligned correctly)

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Extension Name: RS-Monials | From: Agne Agne: I have been using your component and I love it. One this that bothers me: is it possible to make text wrap around the picture in testimonial? Now the text is below the picture and it takes a lot of space. And I don’t know why, but it is shown article title on the page. I removed all default settings in joomla, that it wouldn’t be show, but it is still there. Maybe I should change something in css fail to make it disappear? I would appreciate your help! Support Team: Thanks for your …

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FAQ – RSMonials (Empty Page in Front End)

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Extension Name: RS-Monials | From: Dominique Joubert Dominique Joubert: I am trying New version of RS-Monials (2.0) extension with Joomla V1.7.5, and I Just get an empty page from the menu item where this compoent is called??? ( no code at all when checking with firebug…) my template is JA travel from joomlart. Thank you for any help Support Team: Thanks for your email. We will surely help you. Is it possible to provide us the super admin login details of your website? If so please send us the same. This will help us to solve the problem quickly. If it …

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FAQ – RSMonials (Display Testimonial Submission Form + Translation in Portuguese Language)

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Extension Name: RS-Monials | From: João Paulo Lopes João Paulo Lopes: I have just installed RS-Monial Component and RS-Monial module on my website (version 2.0 – joomla 2.5) and I can’t find the option Display “Testimonial Submission Form” in front end or not.” Help me please, Thanks in advance, João Paulo Lopes, Portugal Support Team: There is a little update in the new version. Now this option you can get in time of adding the menu item. Just add your menu item and you can see one parameter for this. João Paulo Lopes: Thanks, One more question, If I want use …

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FAQ – RSMonials (Chinese Language)

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Extension Name: RS-Monials | From: ChiBin ChiBin: I have a problem where I write a testimonial in Chinese language. However, once submitted, the text is changed to ?????????. It had been tested with different computers and browsers. I can view Chinese language in any other website. Anything i can do to get Chinese testimonial displayed correctly? Support Team: Thanks for your email. We think you need to change the “Collation” of your database table called “jos_rsmonials”. For this you need to access your database and need to do the needful. If you are not sure then please ask your web developer …

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