Apple Provides Replacement Options for iPhone Duo Users Dealing with Screen Cracks

Apple Acknowledges Display Anomaly and Proposes Replacement for iPhone Duo

On October 26, 2026, Apple officially recognized a malfunction pertaining to the internal display of a select group of iPhone Duo models.

Per details disseminated by the Vietnam News Agency (TTXVN), the company urges users encountering this issue to reach out to AppleCare to facilitate the exchange of their device for a new unit.

Customers who observe any aberrations on their screens are advised to engage AppleCare for thorough inspection and guidance, rather than attempting DIY repairs or continuing to manipulate the device when it exhibits signs of distress.

Understanding the Origins of the iPhone Duo’s Screen Fracture

Reports compiled by 9to5Mac document approximately ten instances of damage cited by users on various social media platforms.

The majority of these reports highlight concerns surrounding the crease and hinge at the center. Some devices display cracks aligning with the fold, along with radiant lines or pixelation traversing the screen, which significantly impairs display functionality.

A particular incident reported from Australia involved a cracked screen manifesting after merely six hours of usage, following less than twenty openings and closings.

Another report indicated failure occurring after just four cycles, with certain units malfunctioning prior to the completion of the initial setup. Additionally, users have reported hearing atypical sounds while operating the device.

Investigation into the Cracked Screen Phenomenon

As of October 30, 2026, Apple has yet to disclose the definitive cause of the iPhone Duo’s cracked screen.

A teardown analysis conducted by iFixit on October 25 suggests that the issue may be linked to the hinge mechanism, the central support, and the arrangement of the cable interfacing between the two halves of the screen.

According to insights from iFixit, damage appears to be concentrated in the vicinity of the junction linking the cable compartment to the hinge support.

Simulations indicate that the support may fail to retract sufficiently during folding, resulting in pressure accumulation at a singular point on the screen.

However, this remains a speculative technical hypothesis, yet to be validated by Apple as the authoritative cause of the defect.

Pricing for the iPhone Duo at CellphoneS

The iPhone Duo is presently available at prices ranging from VND 64,990,000 to VND 103,990,000, across four distinct memory configurations.

Consumers can select according to their storage needs for images, videos, documents, as well as their budget constraints.

Note: The aforementioned prices serve as mere references based on the listed values at CellphoneS and may fluctuate due to time and promotional activities.

Purchase a Genuine iPhone Duo to Ensure Warranty Peace of Mind

In light of the display concerns, selecting a reliable source for purchasing an iPhone Duo warrants meticulous thought, extending beyond mere version and storage considerations.

For such a premium foldable device, users should prioritize esteemed retailers that guarantee authentic products and inclusive warranty service, such as CellphoneS.

By purchasing through CellphoneS, customers will receive comprehensive support from the outset. The dedicated team will assess the device’s condition, propose the best course of action, and facilitate its journey to official warranty service.

To further safeguard your device, an extension of warranty through the AppleCare+ plan can be acquired for 8,999,000 VND.

This plan not only extends coverage for up to two years but also mitigates recurring costs, encompassing battery replacements and repairs during the plan’s effective period.

Apple has acknowledged the screen cracking issues present in a limited number of iPhone Duo devices, while the precise cause remains elusive.

For prospective buyers, the significance of after-sales service and warranty coverage is paramount, alongside considerations of storage capacity.

Source link: Vietnam.vn.