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8 Tips to Improve Customer Service on Your WordPress Website

When you think of a great customer service experience, you’re probably imagining a helpful salesperson. They greet you as soon as you walk into the store, they’re willing and ready to assist you with anything you need, and perhaps they’re doing something memorable. Maybe they offer you a bottle of water, give you an unexpected discount, or even a free gift. This type of customer service is provided by businesses that know the value of their clientele, such as Tiffany & Co. or Bloomingdale’s. They know that great customer service experiences will keep their customers happy and coming back for …

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eCommerce Tips: 10 Incredible Ways to Satisfy an Upset Customer

When Joyce received a defective product from an online shopping site, she was completely taken aback. It was supposed to be a birthday gift for her nephew. The day after the delivery, she decided to raise her grievances to the customer relations of the shopping site. The point of sharing this story is to emphasize the fact that customers are the driving force for the success of any business. While running your business, it is quite possible that you will encounter many upset consumers like Joyce. Are you clueless about strategies to turn their frustration into satisfaction? Read this post …

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The Big Six of an eCommerce Team – Who You Need to Hire and Why?

You want the job done well, you do it yourself. Well, there is a grain of truth in this philosophy. But starting up an eCommerce company and shouldering all the responsibilities, one can find 24 hours to be absolutely insufficient for a day. What is more, or what is worse for a business, taking on multiple tasks, one will probably fail to do any of them competently. If a team is a must, how large should it be to keep a web store operating properly? We understand that it is essential to be especially scrupulous about expenditures at the beginning …

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Ideas to Create & Host a Webinar – Benefits for Customer Service

With the advancement of technologies in the recent era, seminars are being replaced with webinars nowadays or you can say now it is more about the ‘online seminars’!! Yes! With each passing day, webinars are becoming immensely popular all over the world. Whether they are educators, sponsors, or the attendees, for everyone webinars seem to be something excellent and helpful. The former section of people spread their message through webinars, the next type of individuals just loves the appealing long shelf-life that they can procure through webinars, and last but not the least, for the latter section, it is a …

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3 Tips for Providing Excellent Website-Based Customer Support

It’s not enough to simply have a website. In today’s marketplace, you need a site that adds value to your customers’ lives. In one sense, this means offering exceptional support for their specific needs and pain points. Customer Support Matters: 3 Tips for Immediate Application Customer support matters more than you realize. It’s not just about solving isolated needs – it has just as much to do with building your brand and establishing a reputation as a company that’s willing to take the extra steps to care for its customers. As Econsultancy points out, 83 percent of all consumers need …

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How Insight Engines are Paving the Future of Customer Support

Customer service needs to be reimagined for a new era. More than two-thirds of consumers say they prefer serving themselves to relying on a conversation with a customer support representative, and a surprising 91 percent of people would use a self-support service if it met their needs. Self-service is becoming more popular. Information is more readily available. Mobile devices are affording customers more demand for instant gratification. Together, all these factors are reshaping how we think about customer support, and are driving the innovation of new technologies to improve the average customer experience. One of the most important new technologies …

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How Your Small Business Can Help Your Community

Small businesses can have a large impact on the community and vice versa. There are some creative ways a business can help out their surrounding areas. Today, we will discuss some great ways your small business can give back to the local community. Donate products or services. No matter what type of business you are in, your services could be beneficial to your community. There are so many non-profits and charities which depend solely on donations that would graciously appreciate your help. For example, if you are in the food or beverage industry, food pantries, churches, and shelters are an …

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6 Ways to Improve Self Service on Your Website

Customer service is undergoing a massive revolution. Thanks to the presence of mobile devices, nearly universal internet access, easy online searching, and the avoidance of traditional customer service methods, most modern customers prefer to help themselves when they face problems, rather than rely on email, phone calls, or other methods of support. But not all forms of customer self-service are automatically effective; you need to optimize the types of support you offer your visitors if you want those visitors to keep coming back (and stay loyal to your brand). The Benefits of Self-Service First, let’s take a look at the …

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Why you should use Live Chat for your eCommerce Website?

As a website owner, you are certainly aware of the fact that user experience is one of the most important things that can improve your business, especially when it comes to eCommerce websites. Providing your customers with the best user experience can not only offer them better support and make them more engaged in your brand, but it can also help you drive more conversions and increase your sales, ultimately helping you expand your business. Incorporating live chat into your eCommerce website can benefit your business in a number of ways. Live chat is growing in popularity at a very …

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Documentation | RS GlassySlider Joomla Extension

RSGlassySlider is a flash based slideshow module. This is a innovative slider with replicated background. The style is smart so the entire focus is on the displayed picture. You can easily modify the dimension. The dimension of the smaller picture is also customizable from the module parameter, and you can use two different pictures for each transition, but we determined to go with the same picture, for creating a better effect. It can handle an endless number of pictures, and each picture is packed only when the individual communicates with the navigation buttons. This is a free extension. The features …

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