Support

Thank-You

Interesting Ways to Thank Your Customers on Social Media

A strong customer base is the backbone of any business. In order to increase the ratio of repeat customers, there are plenty of ways, but thank them on social media sites is one of the best techniques to express gratitude. Yes, appreciation is important to customers; it makes them valued and remember your brand. Today, almost every business is active on social media because billions of people are using social media sites to connect with their peers, family, and favorite …

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How Your Startup Can Benefit from a Virtual Phone Number?

Starting a business is expensive, especially if you don’t have a solid source of capital. The initial cost incurred is off the charts, and if not well budgeted, you can lose the money you never intended to. You run the risk of falling into debt. Do you want to save money and maximize profits? Using a virtual phone number for your business communication may be one way to do this. Read on for a better understanding of virtual phone systems. …

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8 Tips to Improve Customer Service on Your WordPress Website

When you think of a great customer service experience, you’re probably imagining a helpful salesperson. They greet you as soon as you walk into the store, they’re willing and ready to assist you with anything you need, and perhaps they’re doing something memorable. Maybe they offer you a bottle of water, give you an unexpected discount, or even a free gift. This type of customer service is provided by businesses that know the value of their clientele, such as Tiffany …

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eCommerce Tips: 10 Incredible Ways to Satisfy an Upset Customer

When Joyce received a defective product from an online shopping site, she was completely taken aback. It was supposed to be a birthday gift for her nephew. The day after the delivery, she decided to raise her grievances to the customer relations of the shopping site. The point of sharing this story is to emphasize the fact that customers are the driving force for the success of any business. While running your business, it is quite possible that you will …

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The Big Six of an eCommerce Team – Who You Need to Hire and Why?

You want the job done well, you do it yourself. Well, there is a grain of truth in this philosophy. But starting up an eCommerce company and shouldering all the responsibilities, one can find 24 hours to be absolutely insufficient for a day. What is more, or what is worse for a business, taking on multiple tasks, one will probably fail to do any of them competently. If a team is a must, how large should it be to keep …

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Ideas to Create & Host a Webinar – Benefits for Customer Service

With the advancement of technologies in the recent era, seminars are being replaced with webinars nowadays or you can say now it is more about the ‘online seminars’!! Yes! With each passing day, webinars are becoming immensely popular all over the world. Whether they are educators, sponsors, or the attendees, for everyone webinars seem to be something excellent and helpful. The former section of people spread their message through webinars, the next type of individuals just loves the appealing long …

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3 Tips for Providing Excellent Website-Based Customer Support

It’s not enough to simply have a website. In today’s marketplace, you need a site that adds value to your customers’ lives. In one sense, this means offering exceptional support for their specific needs and pain points. Customer Support Matters: 3 Tips for Immediate Application Customer support matters more than you realize. It’s not just about solving isolated needs – it has just as much to do with building your brand and establishing a reputation as a company that’s willing …

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How Insight Engines are Paving the Future of Customer Support

Customer service needs to be reimagined for a new era. More than two-thirds of consumers say they prefer serving themselves to relying on a conversation with a customer support representative, and a surprising 91 percent of people would use a self-support service if it met their needs. Self-service is becoming more popular. Information is more readily available. Mobile devices are affording customers more demand for instant gratification. Together, all these factors are reshaping how we think about customer support, and …

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How Your Small Business Can Help Your Community

Small businesses can have a large impact on the community and vice versa. There are some creative ways a business can help out their surrounding areas. Today, we will discuss some great ways your small business can give back to the local community. Donate products or services. No matter what type of business you are in, your services could be beneficial to your community. There are so many non-profits and charities which depend solely on donations that would graciously appreciate …

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6 Ways to Improve Self Service on Your Website

Customer service is undergoing a massive revolution. Thanks to the presence of mobile devices, nearly universal internet access, easy online searching, and the avoidance of traditional customer service methods, most modern customers prefer to help themselves when they face problems, rather than rely on email, phone calls, or other methods of support. But not all forms of customer self-service are automatically effective; you need to optimize the types of support you offer your visitors if you want those visitors to …

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