rsmonials

RSMonials FAQ – (Responsive / Mobile-Friendly Scroller Module)

Extension Name: RS-Monials Scroller Module | From: Oliver Leonard Oliver Leonard: Hello, I am using the “RSMonials Scroller” module and wanted to use a percentage for the width so it would be responsive in the template. Is this possible to do? Thanks for your help. Support Team: Thank you for your email. It is possible to make the RSMonials Scroller module responsive by adding some custom css code on your template’s css file. Here we are sending you the sample css code. You just need to adjust the “WIDTH” & “HEIGHT” on the css code as per your template’s requirement. Please use it and let us know it is working or not. /* RSMonials Scroller Module – Responsive CSS – BEGIN */ @media only screen and (min-width: 1200px) { #rsmsc_scroller { width: 100% !important; height: 200px !important; } #rsmsc_scroller .innerDiv { width: 98% !important; height: 200px !important; } } @media only screen and (min-width: 960px) and (max-width: 1199px) { #rsmsc_scroller { width: 100% !important; height: 200px !important; } #rsmsc_scroller .innerDiv { width: 98% !important; height: 200px !important; } } @media only screen and (min-width: 768px) and (max-width: 959px) { #rsmsc_scroller { width: 100% !important; height: 250px !important; } #rsmsc_scroller .innerDiv { … Continue Reading…

rsmonials

RSMonials FAQ – (Scroller Module Not Displaying Anything)

Extension Name: RS-Monials Scroller Module | From: Josep Ma. Balbas Josep Ma. Balbas: Hello, My RSMonials Scroller module has stopped working after I published a new testimonial in one of my website. But it is working perfectly after I published the same testimonial in my another website. I don’t understand what happened, I didn’t modify anything else! Could you help me please ? Support Team: Thank you for your email. We have reviewed your websites. Actually the problem is the “Apostrophe” used in the testimonial. However in our coding we placed one checking for “Apostrophe” so it works well but somehow it is not working in one of your website. May be any function is disabled in your server or so. So to keep the module working please try to avoid “Apostrophe” in the testimonial content. Or please edit the testimonial & replace the apostrophe (‘) by back quote (`) and then save it. Then test your website again. Hopefully this will solve the issue. Josep Ma. Balbas: Thank you very very much !!! It works. Support Team: Nice to see it is working. Thank you. If you need any further help in future feel free to contact us using our support form. If … Continue Reading…

rsmonials

RSMonials FAQ – (Error 1054 – Unknown Column ‘ip’)

Extension Name: RS-Monials | From: Eugenio Carmo Eugenio Carmo: Hi there, I have the latest RS-Monials component (Joomla 3.x) installed in my website but people are unable to submit a testimonial while using the website testimonial submission form at the bottom of the page. Please check the screenshot of the error below: ### Screenshot ### Can you help me? Support Team: Thank you for your email. In most cases the error you are getting can be solved by the following steps. So please try the following steps and let us know the problem is solved or not. Make sure you have the latest copy of RSMonials. If no you can download it from our website. Then uninstall the RSMonials component from your Joomla admin panel. If you already have some testimonials, do not worry, you will not lose those testimonials. Then install the latest copy of RSMonials component. If the above steps will not work for you please let us know. Eugenio Carmo: Thank you for your quick response. I have successfully removed the component, module and menu and re-installed everything. Still, I’m getting a 1054 error when I try to submit a testimonial via the web form. Would you recommend anything else to … Continue Reading…

rsmonials

RSMonials FAQ – (Strict Standard Errors)

Extension Name: RS-Monials | From: Samuel Nduati Samuel Nduati: Hi. I have installed the RS-Monials component on Joomla 2.5 but I get all types of strict standard errors messages. I have set already set the php.ini to: —————————————— error_reporting = E_ALL & ~E_NOTICE display_errors = Off —————————————— Please offer me further assistant. This is the best component available. Support Team: Thanks for your email. Our development team just inform us that they fixed some strict standard errors issues in our current version. The new modified file of our current version is already uploaded in our website. Can you please download and install it once? This may solve the problem you are currently facing. If not, then please email us again and we will surely help you. Samuel Nduati: Thank you for your help. It seems the new version still got some issues. I still have the same problem. Support Team: Can you please provide the info so we can review the problem? Samuel Nduati: What info do you require?. I have no problem providing. Support Team: If the problem is in admin panel, then we need super admin login details. If it is in front-end then please provide us the link so we … Continue Reading…

rsmonials

RSMonials – FAQ (ReCaptcha Showing on Top of the Page)

Extension Name: RS-Monials | From: Nathan Stewart Nathan: I followed instructions on how to set it up as well as the Google ReCaptcha thing and it is still not displayed properly. My website is ###—URL HIDDEN—###. It is displaying, but it’s at the top of the page and can’t be clicked on. Really weird. Support Team: The problem is due to some predefined CSS code in your template. To overcome this please do the following: Login to your Joomla administrator panel. Go to “Components” => “RSMonials” => “CSS File”. Edit the respective CSS file. Add the following line of code at the end of the file: #recaptcha_widget_div { position: relative!important; top: 0px!important; } Save the css file. Then test your website after clearing the browser cache. Nathan: Sweet, thank you. Fixed it. Support Team: Thank you. If you need any further help in future feel free to contact us using our support form. If you like our extension please rate us at Joomla extension directory (JED). TwitterFacebookGoogle+LinkedinPinterest

rsmonials

RSMonials – FAQ (Russian Language Support)

Extension Name: RS-Monials | From: Dmitriy Dmitriy: Good day, I’ve tried your component RSMonials. It is right what I was looking for. I’ve changed everything on Russian in a language file and everything was working on a local server. After I’ve published my site in the internet, testimonials in Russian began to display ????. I’ve checked, all the files are encoded in UTF-8. Testimonials in English are still displaying in a proper way. Please help to solve the problem. Thanks Support Team: Thanks for your email. Please check the following: 1. Please add one new testimonial in Russian language and check it is displaying correctly or not. 2. Please check the collation of the table “#__rsmonials” in your database. (here #__ can be any value) You may need to set the collation correctly for Russian language. Dmitriy: Thank you for your answer. 1. All testimonials in Russian are displaying incorrectly. 2. Could you please help me? Where should I look for my database? and especially for collation? Thanks a lot Support Team: We can help you to figure our the problem. But for this you need provide us the access on your database and admin panel. Is it possible? Please let us … Continue Reading…

rsmonials

FAQ – RSMonials (Text & Picture is not aligned correctly)

Extension Name: RS-Monials | From: Agne Agne: I have been using your component and I love it. One this that bothers me: is it possible to make text wrap around the picture in testimonial? Now the text is below the picture and it takes a lot of space. And I don’t know why, but it is shown article title on the page. I removed all default settings in joomla, that it wouldn’t be show, but it is still there. Maybe I should change something in css fail to make it disappear? I would appreciate your help! Support Team: Thanks for your email. There should be some css issue in your website. If you provide us the URL where we can check the problem then we can provide you the exact solution. Agne: Thank you for your replay. URL is: ###—HIDDEN—### Support Team: Please add this CSS code at the end of the CSS file: .RSWS_testi_main td { vertical-align:top !important; } Agne: Oh, it worked! Looks lovely. Thanks a lot! And what about the issue with the title? Is it possible to hide it? Support Team: OK, Just add this CSS code again at the end of the CSS file: #main-content div.item-page { display:none … Continue Reading…

rsmonials

FAQ – RSMonials (Empty Page in Front End)

Extension Name: RS-Monials | From: Dominique Joubert Dominique Joubert: I am trying New version of RS-Monials (2.0) extension with Joomla V1.7.5, and I Just get an empty page from the menu item where this compoent is called??? ( no code at all when checking with firebug…) my template is JA travel from joomlart. Thank you for any help Support Team: Thanks for your email. We will surely help you. Is it possible to provide us the super admin login details of your website? If so please send us the same. This will help us to solve the problem quickly. If it is not possible to provide us the super admin details then please send us the URL of your website so we can review it. Dominique Joubert: Thank you very much to take care of my issue. site is ###—HIDDEN—###. It’s not in production so you could use the admin account either for admin access or normal access. The RSMonials component is under main menu. I also tried locally for a copy of this site, it was the same result. But I succeeded with another try on another site: ###—HIDDEN—###. I did the same installations… and it’s the same template / … Continue Reading…

rsmonials

FAQ – RSMonials (Display Testimonial Submission Form + Translation in Portuguese Language)

Extension Name: RS-Monials | From: João Paulo Lopes João Paulo Lopes: I have just installed RS-Monial Component and RS-Monial module on my website (version 2.0 – joomla 2.5) and I can’t find the option Display “Testimonial Submission Form” in front end or not.” Help me please, Thanks in advance, João Paulo Lopes, Portugal Support Team: There is a little update in the new version. Now this option you can get in time of adding the menu item. Just add your menu item and you can see one parameter for this. João Paulo Lopes: Thanks, One more question, If I want use portuguese language, I need to translate? Thanks again, João Paulo Lopes Support Team: Yes, go to “Joomla Admin” => “Components” => “RSMonials” => “Language File” and then edit the respective language file as per your requirement. João Paulo Lopes: Thanks TwitterFacebookGoogle+LinkedinPinterest

rsmonials

New version of RS-Monials (2.0) released today

Hi all, today we released the new version of our RSMonials component. This new version 2.0 is totally compatible with the new version of Joomla 1.6.x, 1.7.x and 2.5.x. The extension is listed under “Contacts & Feedback” > “Testimonials & Suggestions” directory of JED (Joomla Extension Directory). Please try this new version in your Joomla 1.6.x, 1.7.x or 2.5.x driven website and if you find any problem or bug please notify us. You can either post the issues in our website forum section or please email the issues to our support team at support[@]rswebsols[.]com . We will surely try to fix all issues as soon as possible. Basically RSMonials is a Joomla Component that works natively in Joomla environment. This is a very simple and user friendly testimonial component. Using this component you can easily able to accept comments / feedback / review / testimonials from your clients or visitors. This is a free component. The features included: Front End: Display all active testimonials / comments / feedback / review. Visitor can submit a feedback. If you approve the feedback from back-end it will start to display. Secured form by Captcha. (Re-Captcha Enabled). Back End: Add Testimonials. Edit Testimonials. Delete Testimonials. … Continue Reading…