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3 Tips for Providing Excellent Website-Based Customer Support

It’s not enough to simply have a website. In today’s marketplace, you need a site that adds value to your customers’ lives. In one sense, this means offering exceptional support for their specific needs and pain points. Customer Support Matters: 3 Tips for Immediate Application Customer support matters more than you realize. It’s not just about solving isolated needs – it has just as much to do with building your brand and establishing a reputation as a company that’s willing … Continue Reading…

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7 Brilliant Tips to Make Your Agile Projects Run Smoothly

Agile is a well-known project management practice that has moved well beyond software developers and their projects. Marketing, Sales, Finance and other industries are applying Scrum, Kanban and other Agile approaches in their processes and getting positive results. However, even with the best guidance and most extensive knowledge, making a transition from traditional project management into Agile is not easy. Trust me, having experienced multiple teams over going this change; there are always some things that just don’t seem to … Continue Reading…

How to Get PMP Certification Online to Become a Project Management Professional

Managing a project; any kind of project; is not easy. Whether it is big or small, you need to have top of the line skills to see a project through to its completion. Some skills, broadly speaking are:PMP (Project Management Professional) is not a mere administrative role! And this is precisely why you should look for an online course that will help you get the best PMP online training. Here are a few things to do. Note: In our research, … Continue Reading…

Customer Client Relationship

Top 7 Tips to Become a Boss on Client Relationship Management (CRM)

The growth of your business is directly proportional to the increase of satisfied customers. Your business grows if you can manage to make your client’s happy with the end result. The core to your success relies on bringing new customers and converting them to your repeated customers. Here comes the term Client Relationship Management, in short CRM. If you want to become more confident to mastering in client relationship management, stay with me until the end of this article. Here … Continue Reading…

TestLodge Review - an Online Test Case Management Tool

TestLodge Review – an Online Test Case Management Tool

TestLodge is a popular online test case management tool to manage test plans, cases, requirements, and the running of multiple tests. With the help of this tool, you can store, organize, execute and view test reports. TestLodge is a simple tool to use. The easy to use interface makes it stand out from the other tools in the market. TestLodge is targeted at users such as freelancers, small business concerns and similar. What is a Test Case Management Tool? If … Continue Reading…

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Workflow vs BPM: Which is the Best Business Automation Tool?

A business owner sets up an organization to create a unique brand value in its specific niche. For the desired organizational goals, you need to follow some robust measures that will take the visibility and popularity of your business to the next level. You should think out the ways to improve your firm’s efficiency and productivity using advanced technologies. Therefore, most of the businesses are making the use of Workflow automation and Business Process Management software that will help them … Continue Reading…

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10 Great & Useful Career Resources to Kick Start Your IT Career

So you are fresh out of campus as an IT student and putting your foot into the job market. Just like any other career, it is always very hard to adjust to the job market. It goes without saying that IT market, in particular, is thronged with incredible professionals. This will make it even harder for any newbie to cope with the market trends. However, there are resources in place to help any fresh professional successful in their IT career. … Continue Reading…

7 Common Project Management Mistakes you should Avoid

Every year many creative entrepreneurs or a small team of creative individuals starts their own business to find a way to grow them as a large scale business owner for futures. But more than 90% of them fail to convert their goal and only a few succeeds to go to the next level. Do you know why? In most of the cases, the failure comes as they fail to satisfy their clients and don’t able to create a good customer … Continue Reading…

Call Center Challenges

Call Center Challenges: 5 Challenges Faced in a Call Center Environment

Challenges are ideas that turn into milestones when accepted in favorable time and space and they can only be seen as promising prospects if our preparedness matches the intensity of the challenges. Despite the fact that the call volume is increasing exponentially day by day, call centers have evolved through tough circumstances and have assured an efficient customer satisfaction with the utilization of the available tools like call center software, predictive dialer, VoIP calls, virtual call center, and much more. … Continue Reading…

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Monitor your Business Performance (KPIs) using Business Dashboard

In today’s article, we will actually know about how we can monitor our business performance. If you are running a business, you may hear the term KPI. KPI means Key Performance Indicator. This is a type of measurement that can evaluate the different type of performance of your business. Many organizations provide easy to use online tools to monitor the KPI of your business. These tools are generally referred as Online Business Dashboard. An Online Business Dashboard can be very … Continue Reading…

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