Feedback

customer reviews - online reviews

5 Proven Ways to Make Online Reviews Work for Your Business

Back in the old days, folks would hitch a ride on a wagon and trek into town for their monthly supplies. Towns typically had a sole proprietor responsible for general merchandise and wares. The introduction of the railways, automobiles, and the Internet superhighway dramatically changed the way we shop and the way businesses function. Perhaps the most innovative change of all is the pocket rocket known as the smartphone. Mobile functionality vis-à-vis smartphones, tablets, and even phablets are revolutionizing e-commerce and traditional business in ways we never imagined. Gone are the days when we preferred to take to the roads … Continue Reading…

review-rating-customer-satisfaction-feedback-survey

Is Posting Fake Reviews for Your Online Business Worth the Risk?

Ever sit back and wonder how your competitors are raking in hoards of glowing reviews despite all of your constant efforts to get your customers to write just one? You may be somewhat relieved to know that a lot of online businesses are paying different freelancers to write those reviews for them. This means a lot of the reviews you see on sites like Yelp or other popular review sites are fake reviews. Those of us who run an online business are fully aware that the more reviews you have, the better your conversion rates are. In fact, the reason … Continue Reading…

star-rating-quality-customer-experience-review-ranking

How to Spot Fake Reviews Online – Some Useful Tips & Tricks

Reviews are incredibly powerful, stronger than you might think. Many people take to the Internet to see if something is good before buying it, and they land on these pages that are full of reviews. They are putting their trust in the reviewer’s honesty, but the truth is that most online reviews are fake. Here are a few tips to spot and avoid these fake reviews. 1. Affiliate Marketing You first have to understand why people write fake reviews. The vast majority of them are affiliate marketers. This means that they make money whenever you click their affiliate link and … Continue Reading…

bluetooth-business-customer-support-headset-laptop

6 Ways to Improve Self Service on Your Website

Customer service is undergoing a massive revolution. Thanks to the presence of mobile devices, nearly universal internet access, easy online searching, and the avoidance of traditional customer service methods, most modern customers prefer to help themselves when they face problems, rather than rely on email, phone calls, or other methods of support. But not all forms of customer self-service are automatically effective; you need to optimize the types of support you offer your visitors if you want those visitors to keep coming back (and stay loyal to your brand). The Benefits of Self-Service First, let’s take a look at the … Continue Reading…

Online Reputation Management

Online Reputation Management in 2016 – Why and How?

There is a lesson in all of this. Reviewing, and the consequential reputation has become a quintessential need for companies in this day and age. Beyond the realms of entrepreneurship, lies a kingdom where consumers tick the right boxes, signaling your next potential customer a positive go, and who does not want to acquire new business? Therefore, it is imperative to manage your reputation and make it easier for new customers to find you and all the good things about you, simultaneously, keeping the predating businesses away from your good gold rep. But who would want to sit through lengthy, … Continue Reading…

rsmonials

New version of RS-Monials (2.0) released today

Hi all, today we released the new version of our RSMonials component. This new version 2.0 is totally compatible with the new version of Joomla 1.6.x, 1.7.x and 2.5.x. The extension is listed under “Contacts & Feedback” > “Testimonials & Suggestions” directory of JED (Joomla Extension Directory). Please try this new version in your Joomla 1.6.x, 1.7.x or 2.5.x driven website and if you find any problem or bug please notify us. You can either post the issues in our website forum section or please email the issues to our support team at support[@]rswebsols[.]com . We will surely try to fix … Continue Reading…

New version of RS-Monials (1.5.3) released today

Hi all, today we released the new version of our RSMonials component. In the new version 1.5.3 we implemented much more possibilities. The new version features are: Previously many users emailed us that the captcha security is not too strong. So in this version we implemented one new well known Captcha Security Library “RECAPTCHA”. Now you can enable ReCaptcha Security in the testimonial form. In the admin panel now the multiple selection of testimonials are also possible. New attractive layout system is implement in this version. You can manage all Styles and CSS from the admin panel. New image upload … Continue Reading…

rsmonials

Download Page | RS-Monials Joomla Extension

RSMonials is a Joomla Component that works natively in Joomla environment. This is a very simple and user friendly testimonial component. Using this component you can easily able to accept comments / feedback / review / testimonials from your clients or visitors. This is a free component. *** CHEERS! Now RSMonials (Version 1.5.3 or newer) is included Image Upload, ReCaptcha Library and Language File Manager *** FEATURES OF THIS COMPONENT: Front End: Display all active testimonials / comments / feedback / review. Visitor can submit a feedback. If you approve the feedback from back-end it will start to display. Secured … Continue Reading…