Newgen Software Acknowledged in Forrester’s Digital Process Automation Software Landscape, Q3 2026
Newgen Software, a preeminent entity in intelligent enterprise orchestration, has received noteworthy recognition as a ‘Notable Vendor’ in Forrester’s latest report on The Digital Process Automation Software Landscape for Q3 2026.
Authored by Vice President and Principal Analyst Craig Le Clair, this comprehensive analysis encompasses 39 vendors within the digital process automation (DPA) sector, a category Forrester delineates as “platforms that design process applications utilizing advanced programming methodologies encompassing modeling, orchestration, dynamic case management, and AI-integrated support.”
The report articulates that businesses currently face an “automation imperative,” spurred by optimistic advancements in AI.
Notably, 54% of decision-makers in automation perceive an urgent need to prioritize end-to-end automation over mere workflow and task automation.
Forrester identifies ‘agentic execution’—AI agents that generate work patterns based on contextual shifts and evolving conditions— as the prevailing trend, juxtaposed with a primary challenge: the difficulty many enterprises encounter in scaling AI-integrated automation initiatives from pilot stages to full production while navigating integration complexities, human-interaction breakdowns, and regulatory compliance hurdles.
For organizations scrutinizing DPA vendors amidst these challenges, Forrester’s Landscape data provides valuable insights into Newgen’s positioning.
The report highlights Newgen’s geographic reach across North America, EMEA, and APAC, coupled with a sectoral emphasis on financial services, insurance, government, public sector, and healthcare.
These areas typically exhibit the highest regulatory scrutiny and enduring case management requirements.
Additionally, Newgen is recognized for offering all three principal deployment models: hosted/private SaaS, multitenant SaaS, and on-premises—an essential consideration for prospects in regulated industries requiring deployment flexibility without adhering to a singular architectural mandate.
Beyond foundational use cases that all DPA vendors are expected to cover—spanning business workflows, departmental and end-user automation, employee support agents, endpoint orchestration, and incident management—Forrester solicited each participating vendor to identify up to three extended use cases as strategic focal points.
In response, Newgen highlighted ‘AI agent industry outcomes, customer self-service, and document automation.’
This delineation is seen as greatly beneficial for potential clients aligning vendor capabilities with their specific priorities.
Commenting on this accolade, Runki Goswami, CMO of Newgen Software, remarked:
AI is revolutionizing the enterprise landscape, transitioning focus from the automation of discrete tasks to the orchestration of intelligence throughout the business.
Organizations are increasingly seeking cohesive platforms that adeptly integrate processes, content, communications, and AI to foster expedited decision-making, operational resilience, and enhanced customer experiences.
To us, Forrester’s report embodies this market transformation, where integrated digital process automation platforms emerge as vital to enterprise evolution.
As businesses grapple with growing complexity and heightened expectations, the capacity to unify workflows, information, and AI into a singular intelligent operational framework will establish a critical competitive edge.
We are thrilled to see our vision of orchestrating intelligent enterprises validated through this recognition and remain dedicated to empowering customers to expedite innovation and realize significant business achievements.
The report further highlights a market trend deserving of attention for prospects assessing DPA alongside adjacent categories: adaptive process orchestration (APO).
Designated as DPA’s “top disruptor,” APO is emerging to directly challenge traditional orchestration methodologies, with visual process design increasingly formulated as clear, plain-language instructions for agents as opposed to traditional workflows.
Forrester anticipates an escalating feature overlap between DPA and APO as both sectors mature—a trend that stakeholders should consider in their long-term platform decision-making, beyond immediate needs.
Newgen Software orchestrates intelligent enterprises at scale through the NewgenONE Platform, which integrates content, processes, and communications within a cohesive orchestration layer where intelligence is embedded in operational practices, complete with trust, governance, and control.
Organizations transcend fragmented initiatives to achieve continuously adaptive, production-ready operations. Decisions, workflows, and customer experiences evolve in real-time, informed by context, data, and integrated AI.
Trusted by leading global enterprises, Newgen is redefining the operational methodologies of contemporary businesses, intelligently and at scale.
Forrester does not endorse any company, product, brand, or service mentioned in its research publications and does not advise any individual to select the products or services of any company or brand based on the ratings contained in such publications.
The insights provided are based on the most reliable resources available. Opinions reflect prevailing judgments at the time and are subject to modification.
This report is part of a broader compendium of Forrester resources, including interactive models, frameworks, tools, data, and access to analytical guidance. For more information, refer to Forrester’s impartiality declaration.
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