Mother’s Disappointment as Christmas Surprise Turns into Sweet Surprise
In Sutton Coldfield, a mother was left astounded after discovering that the highly anticipated iPhone 17 she ordered for her daughter was mysteriously swapped for two flapjacks upon delivery.
Serena Whitehead procured the pricy smartphone from the mobile provider Three, intending it as a Christmas gift for her 14-year-old daughter.
However, as she opened the DPD package, she was met not with the cutting-edge device, but rather with two flapjacks as the unexpected contents.
Serena expressed her dismay over the mix-up, stating that her daughter, who remains unnamed, was “gutted” upon realizing her new phone was replaced with sweet confections flavored with white chocolate and ‘sultana surprise.’
In an interview with BirminghamLive, she recounted, “When I opened the box and found two flapjacks instead of the phone, I was speechless.”
“I had to break the news to my daughter. It was heartbreaking.”
Support Children in Need This Christmas
Many children in the West Midlands will wake up gift-less this Christmas. You can help through the Brumwish Christmas initiative.
Browse our Amazon wishlist and provide gifts for impoverished or homeless children within the community in time for the holiday.
With Christmas approaching rapidly, Serena feared that even if a replacement device were dispatched, it could arrive too late.
“I couldn’t possibly inform my daughter that Santa had run late,” she quipped.
Initially, the network indicated that an investigation would require “up to seven days.” However, with intervention from BirminghamLive, Three has now expedited the process, ensuring a replacement phone is sent promptly.
In a subsequent email, the network confirmed that the original phone had been flagged as lost, and a new device was being hastily forwarded to the family.
“Three is committed to ensuring you have this phone by Christmas,” stated the correspondence.
“While our investigation may take longer, we do not want you to face consequences. Our fraud team is in contact with DPD regarding this issue.”
Serena expressed her satisfaction over the swift resolution of the ordeal.
A representative from Three stated, “We confirm that a replacement iPhone has been dispatched to arrive before Christmas as we continue our internal inquiry.”
Source link: Birminghammail.co.uk.
