Extension Name: RS-Monials | From: Dominique Joubert
Dominique Joubert: I am trying New version of RS-Monials (2.0) extension with Joomla V1.7.5, and I Just get an empty page from the menu item where this compoent is called??? ( no code at all when checking with firebug…) my template is JA travel from joomlart. Thank you for any help
Support Team: Thanks for your email. We will surely help you. Is it possible to provide us the super admin login details of your website? If so please send us the same. This will help us to solve the problem quickly. If it is not possible to provide us the super admin details then please send us the URL of your website so we can review it.
Dominique Joubert: Thank you very much to take care of my issue. site is ###—HIDDEN—###. It’s not in production so you could use the admin account either for admin access or normal access. The RSMonials component is under main menu. I also tried locally for a copy of this site, it was the same result. But I succeeded with another try on another site: ###—HIDDEN—###. I did the same installations… and it’s the same template / same joomla version 1.7.5 / but not the same components.
Waiting for your help.
Support Team: We reviewed your website and saw that somehow RSMonials component is conflicting with the “JA News Sticker Module”. So currently we just edited the “JA News Sticker Module” and set it so this module will display on all pages except “Testimonials” page. Now the page is working well. Please check it and if you have any question please let us know.
Dominique Joubert: Thank you for your help, We could consider that not to have sticker module active when testimonial is acceptable so far. It should be nice if nevertheless you can go deeper and ensure that your component could work in any case ?
Support Team: Yes, it happens sometime that code of some extension conflicts with other extension. As we identified the problem, the admin access is not needed anymore, you can remove it. We will surely try to find out the cause of this conflict. If find out will let you know.
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