RSMonials FAQ – (Responsive / Mobile-Friendly Scroller Module)

Extension Name: RS-Monials Scroller Module | From: Oliver Leonard Oliver Leonard: Hello, I am using the “RSMonials Scroller” module and wanted to use a percentage for the width so it would be responsive in the template. Is this possible to do? Thanks for your help. Support Team: Thank you for your email. It is possible to make the RSMonials Scroller module responsive by adding some custom css code on your template’s css file. Here we are sending you the sample css code. You just need to adjust the “WIDTH” & “HEIGHT” on the css code as per your template’s requirement. Please use it and let us know it is working or not. /* RSMonials Scroller Module – Responsive CSS – BEGIN */ @media only screen and (min-width: 1200px) { #rsmsc_scroller { width: 100% !important; height: 200px !important; } #rsmsc_scroller .innerDiv { width: 98% !important; height: 200px !important; } } @media only screen and (min-width: 960px) and (max-width: 1199px) { #rsmsc_scroller { width: 100% !important; height: 200px !important; } #rsmsc_scroller .innerDiv { width: 98% !important; height: 200px !important; } } @media only screen and (min-width: 768px) and (max-width: 959px) { #rsmsc_scroller { width: 100% !important; height: 250px !important; } #rsmsc_scroller .innerDiv { … Continue Reading…


RSMonials FAQ – (Scroller Module Not Displaying Anything)

Extension Name: RS-Monials Scroller Module | From: Josep Ma. Balbas Josep Ma. Balbas: Hello, My RSMonials Scroller module has stopped working after I published a new testimonial in one of my website. But it is working perfectly after I published the same testimonial in my another website. I don’t understand what happened, I didn’t modify anything else! Could you help me please ? Support Team: Thank you for your email. We have reviewed your websites. Actually the problem is the “Apostrophe” used in the testimonial. However in our coding we placed one checking for “Apostrophe” so it works well but somehow it is not working in one of your website. May be any function is disabled in your server or so. So to keep the module working please try to avoid “Apostrophe” in the testimonial content. Or please edit the testimonial & replace the apostrophe (‘) by back quote (`) and then save it. Then test your website again. Hopefully this will solve the issue. Josep Ma. Balbas: Thank you very very much !!! It works. Support Team: Nice to see it is working. Thank you. If you need any further help in future feel free to contact us using our support form. If … Continue Reading…


RSMonials FAQ – (Error 1054 – Unknown Column ‘ip’)

Extension Name: RS-Monials | From: Eugenio Carmo Eugenio Carmo: Hi there, I have the latest RS-Monials component (Joomla 3.x) installed in my website but people are unable to submit a testimonial while using the website testimonial submission form at the bottom of the page. Please check the screenshot of the error below: ### Screenshot ### Can you help me? Support Team: Thank you for your email. In most cases the error you are getting can be solved by the following steps. So please try the following steps and let us know the problem is solved or not. Make sure you have the latest copy of RSMonials. If no you can download it from our website. Then uninstall the RSMonials component from your Joomla admin panel. If you already have some testimonials, do not worry, you will not lose those testimonials. Then install the latest copy of RSMonials component. If the above steps will not work for you please let us know. Eugenio Carmo: Thank you for your quick response. I have successfully removed the component, module and menu and re-installed everything. Still, I’m getting a 1054 error when I try to submit a testimonial via the web form. Would you recommend anything else to … Continue Reading…


RSMonials FAQ – (Strict Standard Errors)

Extension Name: RS-Monials | From: Samuel Nduati Samuel Nduati: Hi. I have installed the RS-Monials component on Joomla 2.5 but I get all types of strict standard errors messages. I have set already set the php.ini to: —————————————— error_reporting = E_ALL & ~E_NOTICE display_errors = Off —————————————— Please offer me further assistant. This is the best component available. Support Team: Thanks for your email. Our development team just inform us that they fixed some strict standard errors issues in our current version. The new modified file of our current version is already uploaded in our website. Can you please download and install it once? This may solve the problem you are currently facing. If not, then please email us again and we will surely help you. Samuel Nduati: Thank you for your help. It seems the new version still got some issues. I still have the same problem. Support Team: Can you please provide the info so we can review the problem? Samuel Nduati: What info do you require?. I have no problem providing. Support Team: If the problem is in admin panel, then we need super admin login details. If it is in front-end then please provide us the link so we … Continue Reading…


RSMonials – FAQ (ReCaptcha Showing on Top of the Page)

Extension Name: RS-Monials | From: Nathan Stewart Nathan: I followed instructions on how to set it up as well as the Google ReCaptcha thing and it is still not displayed properly. My website is ###—URL HIDDEN—###. It is displaying, but it’s at the top of the page and can’t be clicked on. Really weird. Support Team: The problem is due to some predefined CSS code in your template. To overcome this please do the following: Login to your Joomla administrator panel. Go to “Components” => “RSMonials” => “CSS File”. Edit the respective CSS file. Add the following line of code at the end of the file: #recaptcha_widget_div { position: relative!important; top: 0px!important; } Save the css file. Then test your website after clearing the browser cache. Nathan: Sweet, thank you. Fixed it. Support Team: Thank you. If you need any further help in future feel free to contact us using our support form. If you like our extension please rate us at Joomla extension directory (JED). TwitterFacebookGoogle+LinkedinPinterest


RSMonials – FAQ (Russian Language Support)

Extension Name: RS-Monials | From: Dmitriy Dmitriy: Good day, I’ve tried your component RSMonials. It is right what I was looking for. I’ve changed everything on Russian in a language file and everything was working on a local server. After I’ve published my site in the internet, testimonials in Russian began to display ????. I’ve checked, all the files are encoded in UTF-8. Testimonials in English are still displaying in a proper way. Please help to solve the problem. Thanks Support Team: Thanks for your email. Please check the following: 1. Please add one new testimonial in Russian language and check it is displaying correctly or not. 2. Please check the collation of the table “#__rsmonials” in your database. (here #__ can be any value) You may need to set the collation correctly for Russian language. Dmitriy: Thank you for your answer. 1. All testimonials in Russian are displaying incorrectly. 2. Could you please help me? Where should I look for my database? and especially for collation? Thanks a lot Support Team: We can help you to figure our the problem. But for this you need provide us the access on your database and admin panel. Is it possible? Please let us … Continue Reading…

rs flashmatic

FAQ – RSFlashmatic (Installation Issue + Fatal Error)

Extension Name: RS-Flashmatic | From: Donald Carl Kanyenda Donald Carl Kanyenda: I installed RS-Flashmatic on my localhost and it works. i uploaded the website online and Flashmatic wasn’t working. I then removed it and re-installed it, it was successful but it is not available in the module manager section. I’m using Joomla 2.5 and need your assistance. Support Team: Thanks for your email. Please go to “Module Manager” and then click on “Add New Module” button. Then check the RS-Flashmatic is appearing on the list or not and let us know. If it is possible to provide us the super admin login details of your website then we can also try to fix the issue for you. Donald Carl Kanyenda: It is appearing. I tried to configure it and got the following error on my home page: Fatal error: Call to undefined function mb_strlen() in ..\modules\mod_rsflashmatic\helper.php on line 15 The super admin login details are: ###— HIDDEN INFO —###. The images are in /images/stories/slidehow Support Team: The PHP_MBSTRING module is not installed in your server. This module is very common PHP module and generally in most server is presents by default. But in your case it is not. So please contact your … Continue Reading…

rs spotter

FAQ – RS Spotter (Error – In order to view this object you need Flash Player 9+ support!)

Extension Name: RS-Spotter | From: Elvis Joubert Elvis Joubert: I’ve just downloaded your module RS-SPOTTER and trying to install it on my website ###— HIDDEN LINK —### however it is not displaying the ticker but rather the message “In order to view this object you need Flash Player 9+ support!” I would be grateful for any assistance to resolve the issue. Support Team: Thanks for your email. We reviewed your website. It seems our module is conflicting with any other extension. Our module uses the JS library called SWFOBJECT. Do you know there are any other extension using SWFOBJECT? If so then please modify the module and set “Insert SWFObject File” to “No”. If this not solve the issue, then to find out the exact problem we need to review your website from admin panel. If it is possible to provide us the super admin login details then please do the needful. Elvis Joubert: Thanks for the swift response, I do not know of other module hence could you login and have a look. Furthermore I have just purchased the extension. The admin details are: ###— HIDDEN INFO —### Support Team: Thanks for your purchase. We already installed the new purchased … Continue Reading…

rs cool mp3 player

FAQ – RS Cool MP3 Player (Visualizer Not Displaying Correctly)

Extension Name: RS-CoolMP3Player | From: Chris Chapman Chris Chapman: I have just installed your MP3 player on a site I am developing in Joomla. When I play a track, the visualizer just flashes, which is quite irritating! Here is the link: ###— HIDDEN LINK —###. Any ideas? Also, is it possible to embed the player in an article, where I can have alternate tracks and text, throughout the article? Many thanks in advance, Chris Support Team: Thanks for your email. Please do the following: 1) Visualizer: Please find one option in the module parameter section called “Use Exact URL”. Please set this to “Yes” and then also set the “Exact URL” as your website URL. 2) Module in Article body: Please try this documentation: How do you put a module inside an article? Chris Chapman: Many thanks. That has worked, and I have managed to embed the player into an article. One last thing; is there any way of increasing the vertical height to which the wave form will rise to? With the operatic tracks I am using, the wave form does not rise very far from the bottom horizontal. Any ideas? Many thanks again, Chris Support Team: The Visualizer wave … Continue Reading…


FAQ – RSMonials (Text & Picture is not aligned correctly)

Extension Name: RS-Monials | From: Agne Agne: I have been using your component and I love it. One this that bothers me: is it possible to make text wrap around the picture in testimonial? Now the text is below the picture and it takes a lot of space. And I don’t know why, but it is shown article title on the page. I removed all default settings in joomla, that it wouldn’t be show, but it is still there. Maybe I should change something in css fail to make it disappear? I would appreciate your help! Support Team: Thanks for your email. There should be some css issue in your website. If you provide us the URL where we can check the problem then we can provide you the exact solution. Agne: Thank you for your replay. URL is: ###—HIDDEN—### Support Team: Please add this CSS code at the end of the CSS file: .RSWS_testi_main td { vertical-align:top !important; } Agne: Oh, it worked! Looks lovely. Thanks a lot! And what about the issue with the title? Is it possible to hide it? Support Team: OK, Just add this CSS code again at the end of the CSS file: #main-content div.item-page { display:none … Continue Reading…