SAN ANTONIO, Sept. 18, 2025
As the integration of Artificial Intelligence (AI) burgeons within business infrastructures, apprehensions persist among workers regarding its application in payroll functionalities. A recent survey, “Getting Paid In America,” reveals that 34% of American employees express discomfort with AI determining their salaries.
An even more significant 45% voice opposition to AI managing their payroll inquiries. This data originates from a comprehensive analysis conducted by PayrollOrg (PAYO).
The annual inquiry canvassed the sentiments of 22,464 participants concerning their comfort level with AI in payroll calculations. Among those questioned, 7,588 individuals—representing 34%—indicated they would feel either somewhat or very uneasy with AI undertaking this function.
Furthermore, when asked about their confidence in AI addressing payroll queries in lieu of human representatives, 10,108 respondents, or 45%, conveyed similar disquietude.
The findings suggest that human oversight will remain pivotal in fostering trust among employees. Concurrently, organizations are seeking to merge the operational efficiency of AI with the personalized support that employees rightfully expect.
Enhanced communication and transparency concerning the deployment of AI in payroll processes could play a crucial role in alleviating concerns, thereby bolstering employee confidence.
Payroll is not merely a transactional interaction; it epitomizes how an organization values its personnel. When a single week’s delay in pay can incite financial distress, the priorities of speed and accuracy transcend operational choices, becoming strategic necessities.
Despite the transformative potential of AI in the workplace, trust in its capability to manage payroll is notably low. This serves as a clear indication that technology alone is insufficient, remarked Teresa Smith, director of human insights at UKG.
To flourish, AI must be embedded within conscientious processes that are inherently people-centric. When executed correctly, it resonates as the very heartbeat of the employee experience, affecting financial stability, operational assurance, and the organization’s credibility.
Each paycheck conveys a crucial message: ‘You matter.’ For effective leadership, it is imperative that organizations amplify this message.
Conducted as part of PayrollOrg’s annual public awareness initiative for National Payroll Week, which took place from September 1–5, 2025, the survey amassed insights from over 25,900 respondents nationwide. For complete survey findings, please visit nationalpayrollweek.com.
Source link: Finance.yahoo.com.
