FAQ – RS Cool MP3 Player (Play button does not display)

June 6, 2012


rs cool mp3 player

Extension Name: RS-CoolMP3Player | From: Stephanie Rosendahl

Subject: Mp3 player

Stephanie Rosendahl: I installed your Mp3 player to test it out and nothing shows up. ###— HIDDEN URL —### . The module is on the right and titled “CEO Interview”. Do you know why the play button does not display?

Support Team: We just review the “about” page your website. But unfortunately it seems the RSCoolMP3Player module is not enabled and configured properly. If it is possible to provide us the super admin login details of your website then we can help you to configure the module properly. If it is not possible then please take some screen-shot of the module parameter section and send us. This will also help us to find out the location of the problem.

Stephanie Rosendahl: The module is enabled on our “about us” page on the far right under “CEO Interview”. I have attached a couple of screenshots. Which section of the configuration did you want me to send to you for review? Thank you for your help. ###— HIDDEN SCREENSHOTS —###

Support Team: Thanks for the screen-shots. Can you please also send us the screen-shot of the “Advanced Option” section?

Stephanie Rosendahl: Thank you for your help. I have attached a screenshot of the “advanced option” section. ###— HIDDEN SCREENSHOTS —###

Support Team: Thanks for all screen-shots. Please do the following and let us know it is working or not:
1. “Advanced Option” : Set “Insert SWFObject File” to “Yes”. (Currently it is “No”).
2. “MP3 Son” : Here under “Name of Artist(s)” please replace the comma under {} using any other symbol. Currently it is {Stephanie Roendahl, GreenHostIT CEO interview}. Please make it similar like this: {Stephanie Roendahl – GreenHostIT CEO interview} .
After changing the above 2 please let us know.

Stephanie Rosendahl: Thank you for your help. It is working now.

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About Souvik Banerjee

Web Developer and SEO Specialist with 10+ years of experience in open source web development. He is also the moderator of this blog (www.rswebsols.com)

View all posts by Souvik Banerjee

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72 Responses to “FAQ – RS Cool MP3 Player (Play button does not display)”

  1. Ola Says:


    First this is a neat cool app.

    I have installed it on a Joomla site and I can play a song. But I need to use it to play multiple songs listed on a particular page.
    The instruction mentioned “module parameter section” but I cannot find this in Module Manager: Module mod_rscoolmp3player of my site.

    I am using Joomla 3.3.2

    Can you help?
    Many thanks Ola


  2. Jeffrey D. Says:

    I figured it out. Thanks for a great product.


  3. sarath Says:

    I have installed Rs Cool Mp3 Player.

    Everything is working fine excepts the wave.(not displaying)

    If I click on play button only the song is playing but the wave is not displaying .

    Can you help me in this.

    Thank you.


  4. pavani Says:

    I had installed rs cool mp3 player now i want to give image instead of letters is it possible


  5. user123 Says:

    i have used RS Cool Mp3 Player and i want to send the audio as email attachment can you give some idea ho can you manage that


    • Souvik Says:

      This is a mp3 player module. Using it you can not able to send email. For this you can use some other plugin that can email users along with attachment.


  6. Tanya Says:

    I installed the MP3 player and I do see the button however there is an error message saying “the sound can not be loaded”. I have tried different mp3 sites but nothing seems to work. How can I fix this problem?



  7. Dr. H Says:


    There is a button or an option for “Download” the mp3 that’s currently being played??


  8. Rubia Says:

    Hello dear Souvik,

    I have a problem that the module is not showing at all in Safari. Is there a way to fix this?

    Thank you very much in advance!


  9. Gabriel Says:

    hello souvik

    its possible to continue stay playing when changing joomla pages? so when i jump to oter page, player stop or begin from start.


    • Souvik Says:

      Unfortunately our RS-CoolMP3Player can not able to continue playing in time of changing pages. For this you need to use any background music player plugin for Joomla. Please try to find out some plugin that can play in background.


  10. Michaela Says:


    I have just installed the Cool mp3 player on the above mentioned Websites. When I publish the module the following error occurs:

    Warning: is_writable() [function.is-writable]: open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/var/www/web9/html/:/var/www/web9/phptmp/:/var/www/web9/files/:/var/www/web9/atd/:/usr/share/php/) in /var/www/web9/html/websites/friedrichs/libraries/joomla/filesystem/path.php on line 235

    I have established an index within my joomla root and put the mp3 fiels there. Is this not possible? Does it have to be an external URL where the mp3 files are sitting?

    Thank you.


    • Souvik Says:

      The Warning is showing because the “Temp Folder Path” is not correctly set in “Global Configuration” section. Please set it correctly.

      As per mp3 songs, you have to host your file in your website (no external). Say you uploaded your song.mp3 file to “/JoomlaRoot/images/mp3/” folder. Then the Song URL will be something like this: http://www.yourwebsite.com/images/mp3/song.mp3


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